Y2Y works with the local community in a number of ways. All of the helpline staff who volunteer to work for Y2Y are recruited from the local area. This provides the community with a large number of young people who have newly developed skills and a belief in helping others. The skills the volunteers develop at Youth2Youth are a benefit to society, are transferable and can be used in school, university or work.

Since 1999 Y2Y has employed an Outreach Worker whose role includes going into local Secondary Schools running workshops on emotional health and well-being. The workshops can be incorporated into the school curriculum raising awareness around issues such as Mental Health. Students also benefit by discussing coping strategies possibly preventing them from developing other problems in the future.